Outsource customer services

Bookkeeping Medical Billing Customer Service Fractional CFO Video Production Graphic Design E-commerce Services

Customer care beyond expectations powered by experts

We provide flexible multichannel and 24/7 customer support services, helping startups, mid-size companies, and enterprises ensure exceptional customer experiences and quick issue resolution.

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Specialized customer support services
for every need

Phone support

Our agents handle customer inquiries and complaints in real time over the phone, providing detailed explanations and instructions to help them resolve even complex issues.

Video support

Our support specialists conduct real-time video calls or send pre-recorded video messages providing a more hands-on, visual approach to troubleshooting, demonstrations, or consultations for more personalized customer experiences.

Email support

Our agents communicate with customers via email, handling non-urgent issues like refunds and personal information updates or providing detailed responses to legal or technical inquiries.

Live chat support

Our specialists provide fast and efficient text-based support through an app or a website, often handling multiple conversations simultaneously to help customers with their inquiries.

Social media support

We address customers’ feedback, comments, or complaints on platforms like X, Instagram, LinkedIn, Facebook, and others, ensuring your company’s responsiveness in public spaces and maintaining your brand reputation.

Help desk support

Our agents handle queries related to product, service, or account issues, providing a centralized solution to customers’ problems and their swift resolution.

What you get from outsourcing customer support services

Save the cost of hiring, training, and retaining in-house customer support staff by outsourcing a team of experienced specialists for a reasonable price.

Easily get access to the desired support channels, methods of communication with customers, and languages in which you wish to provide customer support.

Improve your brand reputation and build customer loyalty by having highly-trained specialists manage all kinds of queries correctly and efficiently.

Leave customer support in the hands of professionals so that your employees can have time and energy to perform more advanced tasks that benefit your company’s growth.

Seamlessly scale your customer support team up or down to align with your changed business needs or new activities, such as entering new markets or launching new products.

Why trust customer support outsourcing to us

Omnichannel and multi-lingual support

We speak 10+ languages and can provide customer support through all existing channels, including phone, video, email, live chat, messengers, and more.

Customer-centricity 24/7

An experienced customer support company, we provide superb round-the-clock customer support by training our specialists to be attentive and patient and have them work in optimal shifts.

Commitment to data safety

We are ready to comply with all the necessary regional and industry-specific data protection regulations to ensure the complete safety of your customer and business data.

Customer service solutions for your industry

We tailor our approach based on the client’s industry specifics, making sure our specialists use suitable tools and communication channels, adopt the appropriate communication style, get acquainted with specific terms and jargon, and learn how to address industry-specific queries and resolve issues.

Discuss your project Join our team

Retail and ecommerce
Healthcare and pharmacy
Banking and financial services
Travel and hospitality
Logistics and transportation
Technology and SaaS
Telecommunications
Education and eLearning
Real estate
Utilities

How to get outsourced customer service
from GMY Consulting

Team planning

Schedule a call with our consultants to discuss your CX strategy and we’ll set up a customer support team from our in-house specialists based on your needs.

Onboarding

Get the team acquainted with your existing business processes, products or services, and brand voice.

Go-live and regular reviews

Our team goes live and starts handling the required customer support tasks while we schedule regular feedback sessions with you to assess and improve its performance.